Encrypted Storage
All personal data and payment information on Gamdom is encrypted at rest using AES-256 and in transit via TLS 1.3. Your CNIC, phone number, and wallet details are never stored in plain text.
No Data Selling
Gamdom does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data stays within the Gamdom ecosystem and its vetted service partners.
Your Control
You have the right to access, correct, or request deletion of your data. You can also opt out of non-essential communications at any time from within your Gamdom account settings.
Overview & Scope
This Privacy Policy applies to all data collected by Gamdom through the website gamdom-bangla.com, including all games, betting sections, account management features, customer support interactions, and any communications between you and Gamdom. It applies to all players who have created accounts on Gamdom, including those who have since closed their accounts, for as long as Gamdom is legally required to retain their data.
Gamdom is the data controller in respect of the personal information you provide to us. This means we determine the purpose and manner in which your personal data is processed. When Gamdom uses third-party service providers to process your data on our behalf – for example, payment processors and identity verification services – those providers act as data processors under written agreements that bind them to handle your data only in the manner we direct and in accordance with this policy.
By creating a Gamdom account, depositing funds, or using any feature of the platform, you confirm that you have read this Privacy Policy and agree to the processing of your personal data as described here. If you do not agree, you should not use Gamdom's services. You may contact our support team at any time if you have questions about how your data is handled.
What Personal Data Gamdom Collects
Gamdom collects personal data in several ways: directly from you when you register and use the platform, automatically through your use of the website and games, and from third parties including payment processors and identity verification services. The categories of data we collect are described below.
| Data Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, CNIC number, date of birth, nationality | Registration form, KYC verification |
| Contact Data | Mobile number, email address, city of residence | Registration form, account settings |
| Financial Data | Easypaisa / JazzCash account number, bank IBAN, card last-4 digits | Payment processing, withdrawal requests |
| Gaming Data | Bets placed, games played, session duration, win/loss history | Automatic platform logging |
| Technical Data | IP address, browser type, device ID, operating system | Automatic collection on site access |
| Communication Data | Live chat transcripts, email correspondence, support tickets | Customer support interactions |
| Verification Documents | CNIC scan, selfie for liveness check, proof of address | KYC / AML compliance process |
What Gamdom does not collect: We do not collect full payment card numbers, CVV codes, or full bank account details. Payment processing is handled by certified payment service providers who hold the relevant data under their own security standards.
Why Gamdom Collects Your Data & Legal Basis
Gamdom only processes your personal data where there is a legitimate legal basis for doing so. The purposes for which we use your data, along with the legal basis for each, are set out below.
- Account creation and operation – Processing your identity, contact, and login data is necessary to create and operate your Gamdom account. Without this data, we cannot provide the service. Legal basis: performance of contract.
- Age verification and identity checks – Gamdom is legally obligated to verify that all players are 18 or older before allowing them to place wagers. We also verify identity to prevent fraud and comply with anti-money laundering obligations. Legal basis: legal obligation.
- Processing deposits and withdrawals – Financial data including your mobile wallet number or bank details is required to send and receive PKR payments. Legal basis: performance of contract.
- Fraud prevention and security monitoring – We analyse technical data, gaming patterns, and transaction behaviour to detect and prevent fraud, multi-accounting, money laundering, and other prohibited activities. Legal basis: legitimate interest and legal obligation.
- Responsible gaming monitoring – Gamdom uses gaming behaviour data to identify signs of problem gambling and to apply responsible gaming tools such as limits and self-exclusion. Legal basis: legal obligation and legitimate interest.
- Customer support – Communication data from live chat, email, and support tickets is retained to resolve disputes and provide consistent service. Legal basis: performance of contract and legitimate interest.
- Marketing communications – With your explicit consent, Gamdom may send you promotional emails about offers, new games, and PSL season promotions relevant to your interests. You can withdraw consent at any time from your account settings. Legal basis: consent.
Data Storage & Security Measures
Gamdom takes the security of your personal data seriously. The following technical and organisational measures are in place to protect your information against unauthorised access, disclosure, alteration, or destruction.
AES-256 Encryption at Rest
All personal data stored in Gamdom's databases is encrypted using AES-256. This means even if a database were somehow accessed without authorisation, the data would be unreadable without the decryption keys, which are held separately.
TLS 1.3 in Transit
All data transmitted between your device and Gamdom's servers is protected by TLS 1.3 encryption. You can verify this from the padlock icon in your browser's address bar when using gamdom-bangla.com.
Access Controls
Access to personal data within Gamdom's systems is restricted on a strict need-to-know basis. Staff members can only access the data necessary to perform their specific job function. All access is logged and audited.
Regular Security Audits
Gamdom's infrastructure undergoes regular independent security assessments to identify and remediate vulnerabilities. Penetration testing is conducted periodically and critical findings are addressed as priority issues.
⚠️ Your responsibility: You are responsible for keeping your Gamdom login credentials confidential. Gamdom will never ask for your password by email, phone, or live chat. If you suspect your account has been accessed without your permission, contact support immediately and change your password.
When & With Whom Gamdom Shares Your Data
Gamdom does not sell your personal information to any third party. We share data only in the following specific circumstances, each of which is necessary to operate the platform or comply with legal obligations.
- Payment service providers – Your payment account details are shared with the payment processors who handle your Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card transactions. These providers receive only the data necessary to process the specific transaction.
- Identity verification providers – During the KYC process, Gamdom shares your identity documents and biometric data with accredited verification partners who confirm your identity and age. These providers do not use your data for any other purpose.
- Fraud prevention services – Technical data including your device ID, IP address, and behavioural patterns may be shared with fraud detection providers to identify and block suspicious activity on Gamdom accounts.
- Legal and regulatory authorities – Gamdom may be required to disclose account information, transaction history, or communication records to law enforcement or regulatory bodies in response to lawfully issued orders or as required by applicable anti-money laundering regulations.
- Responsible gaming partners – In cases where cross-platform self-exclusion is being processed, Gamdom may share limited account information with recognised responsible gaming databases. This is done only at the player's request or where legally required.
- Corporate transfers – In the event of a business restructuring, merger, or acquisition, your data may be transferred to a successor entity. You would be notified of any such transfer by email before it takes place.
Third-party contractual obligations: Every third party that receives your data from Gamdom is bound by a written data processing agreement that restricts how they may use your information, requires them to protect it appropriately, and prohibits them from using it for their own commercial purposes.
Payment Data & PKR Transaction Privacy
Handling financial data carefully is especially important for Pakistani players who use their primary mobile wallets – Easypaisa, JazzCash, NayaPay, and SadaPay – to fund their Gamdom accounts. Here is exactly what Gamdom does and does not hold in respect of your payment information.
Cookies & Tracking Technologies
Gamdom uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your logged-in session, and analyse how the site is used so we can improve it. Below is a breakdown of the cookie categories we use and their purpose.
You can manage non-essential cookie preferences from your browser settings or from the Gamdom cookie preference centre accessible from your account settings page. Disabling essential or security cookies may prevent the platform from functioning correctly.
Your Privacy Rights as a Gamdom Player
As a Gamdom player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team by email or live chat with a description of your request. We will respond within 30 days.
Right of Access
You can request a full copy of all personal data Gamdom holds about you, including your account information, gaming history, transaction records, and any communication logs. We provide this in a readable format within 30 days of a verified request.
Right to Rectification
If any personal data Gamdom holds about you is inaccurate or incomplete, you have the right to request a correction. Contact support with the specific data you want corrected and supporting documentation where applicable.
Right to Erasure
You may request deletion of your personal data. Note that this right is subject to Gamdom's legal data retention obligations – specifically, financial and identity data must be retained for a minimum of five years to comply with anti-money laundering regulations.
Right to Data Portability
You can request your personal data in a structured, machine-readable format (JSON or CSV) for transfer to another service. This right applies to data you have actively provided to Gamdom, such as account registration information and preference settings.
Right to Restrict Processing
Where you have contested the accuracy of your data or objected to its processing, you may request that Gamdom restrict further processing while the matter is under review. Your account will remain accessible but certain operations may be paused during this period.
Right to Opt Out of Marketing
You can withdraw consent for marketing communications at any time from within your Gamdom account settings under Notification Preferences. Withdrawal of marketing consent does not affect your right to continue using the platform or receiving transactional communications.
How to submit a rights request: Contact Gamdom support via live chat or at support@gamdom-bangla.com with the subject line "Data Rights Request." Include your registered mobile number and describe the specific right you wish to exercise. We will verify your identity before processing the request.
How Long Gamdom Keeps Your Data
Gamdom retains personal data only for as long as is necessary for the purpose for which it was collected, unless a longer retention period is required by law. The table below summarises our standard retention periods by data category.
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & KYC documents | 5 years post-account closure | AML legal obligation |
| Financial transaction records | 5 years post-account closure | AML & tax compliance |
| Gaming history (bets, sessions) | 2 years post last activity | Dispute resolution, responsible gaming |
| Support communications | 3 years from interaction date | Dispute resolution |
| Marketing preferences & consents | Until consent is withdrawn + 1 year | Consent records |
| Technical / log data | 90 days from collection | Security monitoring |
| Self-exclusion records | Permanently or 10 years from exclusion end | Responsible gaming obligation |
Protection of Minors
Gamdom does not knowingly collect personal data from anyone under the age of 18. The platform is designed exclusively for adults and the registration process includes age verification to prevent underage access.
- If Gamdom discovers that a person under 18 has created an account and provided personal data, the account will be closed immediately and all associated personal data will be deleted as soon as is legally permissible, retaining only what is strictly required to document the incident for regulatory purposes.
- If you are a parent or guardian and believe your child has registered on Gamdom, please contact our support team immediately with the account details. We will investigate and close the account as a priority.
- Gamdom's age verification process uses third-party identity verification tools that cross-reference submitted identity documents against government databases. This process provides a significant barrier against underage registration but is not infallible, which is why Gamdom also relies on responsible adults to keep account credentials away from minors.
⚠️ If you suspect underage gambling activity on a Gamdom account, contact support immediately at support@gamdom-bangla.com. All such reports are treated as a priority and investigated within 24 hours.
Updates to This Privacy Policy
Gamdom reviews this Privacy Policy regularly and may update it to reflect changes in our data practices, new legal requirements, or improvements to our services. The "Last Updated" date at the top of this page will always reflect when the most recent changes were made.
When we make material changes to this policy – meaning changes that could affect your rights or how your data is handled in a significant way – we will notify you by email to your registered address at least 7 days before the new version takes effect. Minor clarifications and additions that do not affect your rights may be made without advance notice.
Continuing to use Gamdom after the effective date of any policy update constitutes acceptance of the revised Privacy Policy. If you have concerns about any changes, contact our support team before the effective date or request account closure if you do not wish to accept the updated terms.
Contact Gamdom About Privacy
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, you can reach the Gamdom data team through any of the following channels.
support@gamdom-bangla.com
Subject: Privacy Request
Response within 2 business days
Live Chat
Available 24/7 in English and Urdu. Use the chat icon on any Gamdom page. Fastest channel for urgent queries.
FAQ
Common privacy questions are answered in the Gamdom FAQ section. Often the quickest way to get a straightforward answer.
Data rights requests: When submitting a data access, rectification, erasure, or portability request, please include your registered mobile number and a brief description of your request. We will verify your identity before processing and will respond within 30 calendar days.